
- PLATFORM
East Street Insurance
Built the consumer site and quote flow for East Street Insurance — the carrier's direct-to-consumer subsidiary — from zero brand to first paid policy in twelve weeks.
Practice in numbers
Years inside
Building and leading digital products, platforms, and experiences across industries and business models.
Systems modernize
Modernizing legacy products and platforms into scalable systems across teams, channels, and markets.
Business outcomes
Improving how businesses grow, operate, serve customers, and compete through technology.
Selected works

Built the consumer site and quote flow for East Street Insurance — the carrier's direct-to-consumer subsidiary — from zero brand to first paid policy in twelve weeks.

Led the enterprise search program connecting technical SEO, content, local visibility, reviews, AEO, and full-funnel measurement across 400 agents and 160 offices.

Shaped CallerDesk’s product story and responsive web experience around cloud calling, lead recovery, integrations, and a clearer path from first visit to demo.

Designed the mobile self-service claim journey — photo upload, geo-stamp, damage triage — that turns the worst day of a homeowner's year into a single guided flow.

Designed the agent's needs-analysis platform — quantifying life, disability, and retirement coverage gaps in one fifteen-minute conversation. No spreadsheets, no guesswork. Just an actuarially-backed proposal.

Led the design-system rollout that replaced six divergent UI codebases with one tokenised library — same components, same tokens, same governance, one source of truth for every visual decision.
Case studies
Long reads from inside the work — marketing attribution, claims modernization, and legacy platform strategy. Each one written end-to-end.